For us, a real quality indicator is when, after a year of running a complex, a client comes back satisfied and places a new, larger order. It's exactly that kind of repeat business, rather than a one-off deal, that shows whether the equipment actually performs the way it was promised to at the point of sale, and whether the client's trust in it was justified.
That's exactly what our client from Cyprus, Demos, did. In the spring of 2016, Demos ordered an automatic complex with 48 cells. We immediately got to work to make sure the client received his complex in the shortest possible time.
How the production process for the complex went
At that point, while the structure of this complex was being manufactured, our managers were working on the necessary documents and certificates, searching for a cheaper delivery route, and choosing a quality supplier based on price and quality factors. This kind of parallel work across several departments is standard practice for us: while one part of the team is busy directly with assembly, another is already preparing everything needed for customs clearance and delivery, so the finished structure isn't left waiting around for paperwork once it's assembled.
At the same time, our programming department was working on the software, so that by the time the structure arrived, it would come with full automation already built into the code.
And our technical specialists were working on procuring the necessary materials, but ran into a low-quality supplier of charging devices for gadgets and had to urgently find a new, reliable supplier instead. In the end, the unsuitable goods were returned, and a new, quality batch was put into production. It's exactly this kind of input control, where a defective batch gets filtered out before assembly rather than discovered later at the client's site, that determines whether the finished complex will run without complaints from day one.
Once the structure arrived at our facility, our technical department quickly assembled and tested it before shipping. All that was left was to deliver the cargo to its recipient, and since the groundwork had already been done in advance, the shipment went through quickly and the client soon received his complex, which has been running successfully ever since.
A repeat order with upgrades
Since a year of working with our complex gave Demos invaluable experience and a clear understanding of exactly what his customers needed, he decided to place a repeat order, but this time with a number of upgrades.
The upgrades included:
- credit card payment;
- a more powerful cooling system;
- an improved lock system with emergency access to the cell;
- a new anti-corrosion paint formula.
None of these items came about by chance - they were the result of a full year of real-world use of the storage locker complex at a specific site: Demos knew exactly which upgrades his customers needed, because he'd seen it firsthand in practice, not because he was guessing in advance.
