Our first order in the USA
Our lockers had never travelled this far from home before. But it's genuinely nice to see MVK-MASH earning trust in the USA too. We're working from morning to night, since four complexes need to be up and running before Christmas. But it's never quite as simple as we'd like: every order for our vending equipment always has some stumbling block of challenges and problems we need to work through.
Delivery challenges
This order was no exception. First came confusion over funds stuck in transit, then a delay of more than a month from the international shipping company. The boxes arrived damaged, and several parts from the lockers turned out to be missing. On top of that, we never received the uninterruptible power supply charger that had been ordered in the USA.
But despite all the difficulties, Jim (the client who ordered the automated lockers) and I worked through every issue and got all four complexes up and running in just two weeks. And you know what our company's main measure of success is? What matters most to us is that the client walks away happy.
Client's feedback
P.S. Jim: "Happiness is when you haven't even fully opened yet, and after five days of commissioning, two MVK-MASH locker complexes have already earned you a stack of cash. And best of all is when your happy wife is the one holding that stack."
